Refund Policy

Overview

FLUX 3 Video sells one-time generation credit packs. Because credits fund on-demand computing services, completed or partially consumed credit purchases are generally non-refundable except where required by law.

Eligible Requests

Contact us if:

• you were charged more than once for the same order;
• payment completed but credits were not delivered after a reasonable processing period;
• an unauthorized purchase was made through your account; or
• applicable consumer law provides a refund right.

Generation Failures

When our system records a generation task as failed, we intend to restore the credits used by that task automatically. A generated result that is technically completed but does not match subjective expectations is not considered a failed task.

Requesting Help

Email support@flux3-video.org with your account email, order number, transaction date, and a brief description of the issue. Do not send full payment card information.

Approved refunds are returned through the original payment method. Processing time is controlled by Creem and the relevant financial institution.

Chargebacks

Please contact us before opening a payment dispute so we can investigate. Fraudulent or abusive disputes may result in account suspension.